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FAQ – PSSuite Printer cannot be installed

By April 10, 2015No Comments

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Problem detect:
Device manager give a “Warning” or “?” Show in the picture.

printer interogant Printer Warning

The printer with this warning has following problem
– Print Module cannot detects the printer
– PSStudio and PSSuite Cannot print

Check as follow:
– Cable has USB 2.0 certification and no longer of 1,5mt
– Windows is update with last patch (Win 8 and Win 8.1 especially)
– In case of Grey printer maybe need to be convert in hybrid mode using SW show in the picture, run as administrator mode.

Set printer Grey

– Run manually USB DRV Updater for install the printer

For any doubt please download the manual from

http://www.mitsubishielectric-printing.com/photosuite/ps-events/downloads-ps-events

Check Annexe I – Installation

Thank You

 

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